TERMS OF SERVICE — PETTXO

TERMS OF SERVICE — PETTXO

Operated by Pettxo Private Limited

Effective Date: 11/06/2026  ·  Version 1.0

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Pet Parent", "Service Provider", "you") and Pettxo Private Limited, a company incorporated under the Companies Act, 2013, with CIN U47912MP2026PTC082658 and DIPP Recognition No. DIPP254544, having its registered office at Smt Kiran Goutam, 16176, W.no. 11, Baihar, Balaghat- 481111, Madhya Pradesh ("Pettxo", "Company", "we", "us", "our"), governing your access to and use of the Pettxo platform, including its iOS application, Android application, website, and all related services (collectively, the "Platform").

By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately cease all use of the Platform.

1.  ACCEPTANCE OF TERMS

By accessing or using the Platform, you represent and warrant that you:

• Are at least 18 years of age, or are the legal guardian of a minor for whom you are accepting these Terms

• Have the legal capacity to enter into a binding agreement under the Indian Contract Act, 1872

• Agree to be bound by these Terms and all applicable laws and regulations of India

• Have read and understood the Privacy Policy, which is incorporated herein by reference

Continued use of the Platform after any update to these Terms constitutes acceptance of the revised Terms.

2.  MODIFICATIONS TO TERMS

Pettxo reserves the right to modify, update, or replace these Terms at any time. When material changes are made:

• Updated Terms will be posted on the Platform with a revised Effective Date

• Users will be notified via in-app notification and/or registered email address

• Continued use of the Platform after notification constitutes acceptance of revised Terms

• If you do not agree to revised Terms, you must cease use of the Platform and may request account deletion

Platform Changes

Pettxo reserves the right at any time, with or without notice, to: modify, suspend, or discontinue any feature, functionality, or service offering on the Platform; change pricing, commission structures, or fee models; restrict access to certain features or regions; and shut down the Platform in whole or in part. Pettxo shall not be liable to any user or third party for any such modification, suspension, or discontinuation.

3.  NATURE OF THE PLATFORM

3.1  Discovery Platform

Pettxo is a technology-enabled discovery platform that enables:

• Discovery of pet-related services offered by independent Service Providers

• Booking and payment facilitation between Pet Parents and Service Providers

• Community interaction, user-generated content, reviews, and social features

• Identity review indicators and optional credential display for Service Providers

IMPORTANT DISCLAIMER — PLEASE READ CAREFULLY Pettxo is a discovery platform. It is NOT a pet care provider. Pettxo does NOT employ, control, train, supervise, or direct any Service Provider. Pettxo does NOT guarantee the quality, safety, legality, or outcome of any service. All services are performed by independent third-party Service Providers. Pettxo's role is strictly that of a technology intermediary and discovery facilitator. Pettxo allows listings to go live immediately upon identity document and bank detail submission. Listings are marked Unverified until the Pettxo team completes its review. The presence of a listing on the Platform — whether Verified or Unverified — does not constitute endorsement, recommendation, or guarantee of any kind. Pettxo does NOT verify the legitimacy, validity, currency, or authenticity of any professional certificate, qualification, or credential submitted by any provider.

3.2  Service Provider Listing and Verification Structure

Stage	What Is Required	Listing Status	Visible to Users
Identity document not yet submitted	No listing can be created	NOT LIVE	No
Bank details not yet submitted	No listing can be created	NOT LIVE	No
Identity document + bank details submitted	Listing goes live immediately	LIVE — UNVERIFIED	Yes — with Unverified badge and disclaimer
Pettxo team review complete — Approved	Identity confirmed by Pettxo team	LIVE — VERIFIED	Yes — Verified badge, no disclaimer
Pettxo team review complete — Rejected	Suspicious or invalid documents found	REMOVED	No — listing taken down, provider notified

NOTICE TO ALL USERS — UNVERIFIED LISTINGS Service Provider listings may be visible on the Platform before identity review is complete. Listings in Unverified status are clearly labelled. Pettxo does NOT perform background checks on any Service Provider. Identity review by the Pettxo team confirms that an identity document was submitted and reviewed. It does not constitute a character reference, background clearance, criminal record check, or professional endorsement of any kind. Professional certificates displayed on a provider profile are uploaded voluntarily by the provider and are NOT verified by Pettxo for authenticity, validity, or current status. Pet Parents are solely responsible for independently verifying any Service Provider — including checking credentials physically — before making a booking and before handing over their pet. Booking an Unverified provider is done entirely at the Pet Parent's own risk and judgement.

4.  USER ACCOUNTS

4.1  Account Registration

To access core Platform features, you must create an account. You agree to:

• Provide accurate, current, and complete registration information

• Maintain and promptly update your account information

• Keep your login credentials confidential and secure

• Accept full responsibility for all activity that occurs under your account

• Notify Pettxo immediately at hello@pettxo.com of any unauthorised access or breach

Service Providers additionally agree to:

• Submit a valid Aadhaar card (front and back) as an identity document before creating any service listing

• Submit valid bank account details for payout processing before creating any service listing

• Ensure all submitted documents are genuine, current, and belong to the account holder

• Accept that listings go live immediately upon submission but are subject to review and potential removal by the Pettxo team at any time

4.2  Account Eligibility

You may not register or use the Platform if you have been previously suspended or banned from the Platform, or if you are legally prohibited from entering into contracts or using such services under applicable Indian law. Persons below the age of 18 may not register as Service Providers.

4.3  Account Suspension and Termination

Pettxo reserves the right, at its sole discretion, to:

• Suspend or permanently terminate any account for any lawful reason

• Remove any listing, content, or review

• Refuse service to any person for any lawful reason

Pettxo will provide notice of suspension or termination where practicable, except where safety, fraud, or legal concerns require immediate action. Termination does not affect any obligations or liabilities accrued prior to the date of termination.

4.4 Account Deletion

Users may request deletion of their account at any time through the Settings section of the Platform.

Upon receiving a valid deletion request, Pettxo will process the request in accordance with applicable law and the Pettxo Privacy Policy.

Deletion of an account does not necessarily result in the immediate removal of all associated information. Pettxo may retain certain records, including but not limited to booking history, payment records, invoices, dispute records, KYC documents, audit logs, tax records, fraud prevention data, and other information required for legal, regulatory, accounting, security, or legitimate business purposes.

Where retention is no longer required, Pettxo will securely delete or permanently anonymize the remaining personal information in accordance with its Privacy Policy.

4.5 Notifications and Communications

• Booking confirmations and updates

• Payment confirmations and refund notifications

• Chat and messaging notifications

• Service reminders

• Provider verification updates

• Security alerts and account activity notifications

• Dispute resolution updates

• Important policy or Terms updates

• Customer support communications

By creating an account or using the Platform, you consent to receive communications necessary for the operation of the Platform. These communications may include, but are not limited to:

Such communications may be delivered through push notifications, email, SMS, telephone, WhatsApp (where applicable), or other communication channels associated with your account.

Where promotional or marketing communications are sent, users may opt out where such functionality is provided. Opting out of promotional communications does not affect the delivery of mandatory service-related communications required for the proper operation of the Platform.

5.  SERVICE PROVIDERS — OBLIGATIONS, VERIFICATION AND REPRESENTATIONS

5.1  All Service Providers

By creating a service listing on the Platform, all Service Providers represent, warrant, and agree that they:

• Are legally permitted to offer the listed services under applicable Indian law

• Will perform services with reasonable care, skill, and professionalism

• Will accurately represent themselves, their qualifications, and their services

• Will comply with all applicable animal welfare laws and regulations, including the Prevention of Cruelty to Animals Act, 1960

• Accept sole legal and financial responsibility for services rendered

• Will not request or accept payment outside the Platform for services booked through the Platform

• Will not engage in discriminatory, abusive, or harassing conduct toward any user or animal

• Have submitted a valid identity document (Aadhaar) and valid bank details prior to listing creation

• Accept that their listing may be removed at any time if the Pettxo team finds submitted documents suspicious, invalid, or unverifiable

5.2  Optional Professional Credentials

Service Providers who choose to upload professional certificates or credentials acknowledge and agree that:

• Uploaded credentials are for display purposes on their profile only

• Pettxo does NOT review, verify, validate, or authenticate any uploaded certificate, licence, or qualification

• A certificate displayed on their profile does not constitute endorsement, validation, or recommendation by Pettxo

• All submitted credentials must be genuine and currently valid — submission of false credentials may result in immediate permanent account termination and may constitute fraud under applicable law

• They will promptly remove or update credentials that lapse, expire, or are revoked

PROVIDER ACKNOWLEDGEMENT By uploading a professional certificate, the provider acknowledges that Pettxo's inability to verify its authenticity does not reduce the provider's own legal liability. Providers remain solely responsible for the accuracy of all profile information.

5.3  Pet Parents — Understanding Provider Verification Status

Pet Parents who view provider listings on the Platform acknowledge that:

• An Unverified badge means identity review is still in progress — the provider has submitted their document but the Pettxo team has not yet completed review

• A Verified badge means the Pettxo team has reviewed the submitted identity document only — it does not confirm professional qualifications, competence, or service quality

• Credential badges (if present) reflect document upload only — Pettxo has not verified the document's authenticity or current validity

• Pettxo does not verify whether any provider offering veterinary services is registered with the Veterinary Council of India or any State Veterinary Council — Pet Parents must verify this independently

• Pet Parents must independently and physically verify any provider's credentials before engaging their services and before handing over their pet

• Reliance on any verification badge without independent physical verification is entirely at the Pet Parent's own risk

• Booking an Unverified provider is permitted on the Platform and is done at the Pet Parent's sole risk and discretion

5.4  Identity Document Review Process

The following describes Pettxo's identity review process as currently implemented:

• Service Providers submit their Aadhaar card (front and back) through the app's listing flow as an identity document for internal review

• Pettxo is not a UIDAI-authorised authentication agency. Aadhaar is collected solely as an identity document for internal review purposes and not for authentication under the Aadhaar Act, 2016

• Submission does not block listing creation — the listing goes live immediately with an Unverified badge

• Documents are reviewed manually by the Pettxo team via the internal admin panel

• Verification is not automated and does not use OTP-based or third-party API-based verification systems

• Review is completed within 72 hours of submission — Pettxo targets completion within 2 to 3 hours in most cases

• Providers are notified via in-app notification upon approval or rejection

• If the Pettxo team finds the submission suspicious, invalid, or unverifiable, the listing will be rejected and removed without prior notice

• Rejected submissions may be re-submitted with corrected documents for reconsideration

• Pettxo's identity review confirms document submission and basic visual consistency only — it does not constitute identity authentication under any regulatory standard

• Aadhaar documents submitted by Service Providers are retained for the duration of the provider's active account and for a period of 24 months following account closure, after which they are securely and permanently deleted from Pettxo's systems

LIMITATION OF IDENTITY REVIEW Pettxo's identity review process is a manual, internal document check conducted by the Pettxo team. It is not a government-backed, biometric, or legally certified verification process. Pettxo makes no representation that its identity review process meets any particular standard of identity assurance.

5.5  Unverified Listing Status — Rights, Risks, and Policy

The Unverified listing status is a temporary state between listing submission and Pettxo team approval. The following terms govern this state:

• Unverified listings are publicly visible on the Platform and can be booked by Pet Parents

• Unverified listings are clearly labelled with an Unverified badge and accompanied by a disclosure disclaimer visible to all users

• The Cancellation & Refund Policy applies identically to Verified and Unverified providers — there is no distinction in cancellation or refund treatment based on verification status

• Service Providers with Unverified listings may receive bookings and are bound by all obligations in these Terms from the moment their listing goes live

• Pettxo reserves the right to remove an Unverified listing at any time before, during, or after review if submitted documents are found suspicious, invalid, or do not meet Pettxo's requirements

• If an Unverified listing is removed after bookings have been accepted, all affected bookings will be cancelled and Pet Parents will receive a full refund per the Cancellation & Refund Policy

• Pettxo shall not be liable to a Service Provider for loss of bookings, earnings, or business opportunity arising from the removal of an Unverified listing

NOTICE TO PET PARENTS BOOKING UNVERIFIED PROVIDERS When booking a provider with an Unverified badge, you acknowledge that the Pettxo team has not yet completed its identity review for this provider. You are proceeding at your own risk and discretion. If the provider's listing is subsequently removed by the Pettxo team, any confirmed booking will be cancelled and you will receive a full refund. Pettxo recommends that Pet Parents exercise additional caution and conduct their own due diligence before handing over their pet to any Unverified provider.

6.  BOOKINGS AND TRANSACTIONS

6.1  Platform Role

Pettxo acts as a limited technology facilitator of bookings and payments. All service agreements are contracts strictly between the Pet Parent and the Service Provider. Pettxo is not a party to any service contract and assumes no obligations thereunder.

6.2  Booking Formation

A booking is considered legally confirmed when all of the following conditions are met:

• The Pet Parent selects a service, date, time slot, and provider

• The Service Provider has offered the service at the stated terms and price by virtue of their listing, and the Pet Parent accepts those terms at the time of booking

• Full payment is successfully processed via the Platform

• A booking confirmation is generated and delivered to both parties

Once confirmed, users are legally bound to the agreed terms of the booking, subject to the Cancellation & Refund Policy. A booking may be formed with a provider whose listing is in Unverified status.

6.3  Service Responsibility

Service Providers are solely responsible for:

• The delivery, quality, and safety of all services regardless of their verification status

• All conduct and communications during service delivery

• Compliance with applicable laws, regulations, and professional standards

• Any damage, injury, or loss arising during or from service delivery

Pet Parents are responsible for:

• Providing accurate, complete, and truthful information about their pet(s)

• Disclosing all known behavioural issues, health conditions, or special requirements

• Ensuring their pet is up to date on vaccinations as required by the service type

• Arriving on time for scheduled services

• Independently verifying any provider's credentials and suitability before booking and before handing over their pet, whether or not the provider carries a Verified badge

6.4  Off-Platform Transactions

OFF-PLATFORM TRANSACTIONS — ZERO PROTECTION Users who transact, communicate, or arrange services outside the Platform do so entirely at their own risk. Pettxo bears no responsibility, liability, or obligation whatsoever for any off-platform interaction, payment, or dispute. Pettxo's protections, dispute resolution, and refund mechanisms apply exclusively to bookings made through the Platform.

7.  PAYMENTS, PLATFORM FEES & TAXES

7.1  Payment Authorisation

By completing a booking, you authorise Pettxo to:

• Charge your selected payment method the full booking amount at time of booking

• Collect applicable platform service fees and processing fees

• Disburse funds to Service Providers per the applicable payout schedule

• Process refunds per the Cancellation & Refund Policy

7.2  Platform Fees

Pettxo charges a platform commission on completed bookings. The current commission rate is disclosed during service listing creation and at booking confirmation. Pettxo reserves the right to modify commission rates with reasonable notice to Service Providers.

7.3  Payment Processing

All payments are processed through third-party payment gateway providers (including Razorpay). Pettxo is not liable for:

• Payment gateway errors, failures, or outages

• Banking processing delays

• Transaction failures caused by insufficient funds or card declines

• Currency conversion fees or charges applied by your financial institution

7.4  Payout to Service Providers

Service Provider payouts are processed after successful service completion, subject to the Cancellation & Refund Policy holdback periods. Pettxo reserves the right to withhold payouts pending dispute resolution.

Service Providers must have valid bank account details on file before any payout can be initiated. Pettxo is not responsible for payout delays caused by incorrect, incomplete, or unverifiable bank details. It is the provider's sole responsibility to ensure their bank details are accurate and current at all times.

In the event a provider's listing is removed following a rejection, any payout for completed services prior to removal will be processed normally. Payouts for bookings cancelled as a result of listing removal will not be made to the provider.

7.5  Taxes

Each user is solely responsible for determining and fulfilling all applicable tax obligations arising from their use of the Platform. This includes income tax on earnings, GST registration and compliance (for Service Providers where applicable), and any other local, state, or central tax obligations. Pettxo does not provide tax advice and nothing in these Terms constitutes tax guidance.

8.  CANCELLATIONS AND REFUNDS

Cancellations and refunds are governed exclusively by the Pettxo Cancellation & Refund Policy document, which is incorporated into these Terms by reference and constitutes a binding part of this agreement. In any conflict between these Terms and the Cancellation & Refund Policy on the subject of refunds, the Cancellation & Refund Policy shall prevail.

Key principles for reference (full detail in Cancellation & Refund Policy):

• A grace cancellation window applies immediately after booking confirmation — full refund available

• Cancellation refunds decrease on a time-based slab system as service time approaches

• No refund is available once the Service Provider enters the service OTP

• Provider cancellations result in a 100% refund to the Pet Parent

• No-show by Pet Parent is treated as a last-minute cancellation

• Disputes must be raised within 24 hours of service completion or no-show state

• The cancellation and refund policy applies identically to Verified and Unverified providers

• If a listing is removed by the Pettxo team while bookings are active, all affected bookings are cancelled and Pet Parents receive a full refund regardless of timing

Once payment is released to a Service Provider following successful service completion, Pettxo is not responsible for disputes between users arising from the quality or outcome of the service.

9.  USER-GENERATED CONTENT

9.1  Content You May Post

The Platform enables users to post, upload, and share content including but not limited to text, photographs, videos, pet profiles, reviews, ratings, and community posts ("Content").

9.2  Licence Grant to Pettxo

By posting Content on the Platform, you grant Pettxo a worldwide, non-exclusive, royalty-free, sub-licensable licence to use, reproduce, store, process, display, distribute, and promote the Content across all current and future media and distribution channels for the purpose of operating, improving, and marketing the Platform.

You retain full ownership of your Content. This licence does not transfer ownership to Pettxo. Upon account deletion, this licence shall terminate with respect to Content that is no longer publicly visible on the Platform, subject to any retention obligations under applicable law or legitimate business purposes including dispute resolution and fraud prevention.

9.3  Your Warranties Regarding Content

By posting Content, you represent and warrant that:

• You are the original creator of the Content or have all necessary rights and permissions to post it

• The Content does not infringe any third-party intellectual property, privacy, or publicity rights

• The Content does not violate any applicable law or regulation

• You have obtained consent from any identifiable individuals depicted in the Content

9.4  Pettxo's Rights Over Content

Pettxo reserves the right to review, moderate, and remove any Content at its sole discretion; remove Content that violates these Terms, applicable law, or Platform guidelines; and preserve Content as required by law, court order, or for dispute resolution.

9.5  Content Disclaimer

Pettxo does not guarantee the accuracy, authenticity, legality, or reliability of any user-generated Content. Reviews and ratings reflect the subjective opinions of individual users. Pettxo is not responsible for reliance on such Content.

9.6 Review Integrity and Manipulation

Reviews and ratings are intended to reflect genuine experiences between Pet Parents and Service Providers.

Users must not:

• Post fake, misleading, fabricated, or deceptive reviews.

• Offer, request, or accept compensation or incentives in exchange for positive or negative reviews.

• Coordinate review manipulation or rating inflation.

• Submit retaliatory or abusive reviews unrelated to the actual service experience.

• Create multiple accounts or otherwise manipulate the Platform's rating system.

Pettxo reserves the right, at its sole discretion, to investigate, moderate, edit, remove, suppress, or disable any review or rating that it reasonably believes violates these Terms, applicable law, or the integrity of the Platform.

Repeated or serious violations may result in suspension or permanent termination of the offending account.

10.  SERVICE LISTINGS — PLATFORM PROTECTION

10.1  Listing Licence

By creating a service listing on the Platform, Service Providers grant Pettxo a non-exclusive, worldwide, royalty-free licence to display, index, promote, and feature the listing and its associated content across the Platform and in marketing materials for the purpose of operating the Platform.

10.2  Listing Accuracy

Service Providers are solely responsible for ensuring their listings are accurate, current, legal, and not misleading. Pettxo reserves the right to:

• Remove or suspend any listing at its sole discretion for any lawful reason

• Edit listing content for formatting, clarity, or compliance — without altering the substance

• Reject listings that violate these Terms or applicable law

• Remove any listing — whether Verified or Unverified — if submitted documents are found suspicious, false, or invalid

10.3  Prohibited Listings

The following are prohibited from being listed on the Platform:

• Services that involve animal cruelty, illegal activity, or animal welfare violations

• Services falsely claiming professional qualifications not held by the provider

• Pet breeding services or the sale, transfer, or adoption of animals (see Section 12)

• Services primarily designed to circumvent Platform payment systems

• Any service that is illegal under applicable Indian law

11.  PROHIBITED ACTIVITIES

Users shall not, under any circumstances:

• Post, upload, or transmit illegal, harmful, defamatory, obscene, or fraudulent content

• Engage in fraud, misrepresentation, or identity impersonation

• Violate any applicable animal welfare, cruelty prevention, or veterinary regulation

• Abuse, harass, threaten, or discriminate against any user, animal, or Pettxo personnel

• Circumvent, disable, or attempt to bypass any Platform security or payment system

• Solicit users to transact outside the Platform to avoid fees

• Collect or harvest other users' personal data without consent

• Post spam, unsolicited promotions, or automated content

• Reverse engineer, copy, or create derivative works from any part of the Platform

• Use the Platform in any manner that could impair, disable, or overburden its infrastructure

• Submit false, altered, tampered, or fraudulent identity documents or banking details

Violation of any prohibition may result in immediate account suspension, permanent ban, removal of all Content and listings, and legal action under applicable Indian law.

12.  BREEDING AND PET SALES DISCLAIMER

Pettxo does not facilitate, support, or endorse the sale, purchase, transfer, adoption, or breeding of animals. Any such activity conducted via Platform posts, messages, or connections is conducted entirely at the user's sole risk and responsibility. Pettxo disclaims all liability related to the legality, welfare implications, fraud, or other consequences of animal transactions between users. Users engaged in such activities remain solely responsible for compliance with all applicable laws including the Prevention of Cruelty to Animals Act, 1960 and applicable state regulations.

13.  EMERGENCY AND VETERINARY CARE

In the event of a pet emergency during service delivery:

• Service Providers are authorised, but not obligated, to seek immediate veterinary care on behalf of the Pet Parent

• Service Providers must make reasonable efforts to contact the Pet Parent before authorising treatment

• Where the Pet Parent is unreachable, Service Providers may authorise emergency treatment in the pet's best interest

By accepting these Terms, Pet Parents acknowledge and agree that:

• All veterinary costs arising from emergency care are the sole responsibility of the Pet Parent

• Medical decisions in emergencies are made by Service Providers acting in good faith

• Service Providers who act in good faith during a pet emergency shall not be held personally liable for unintended treatment outcomes, provided they acted reasonably and without gross negligence

• Pettxo is released from all liability arising from emergency medical decisions, treatment outcomes, or associated costs

• Pettxo does not verify whether any Service Provider offering veterinary services is registered with the Veterinary Council of India or any State Veterinary Council. Pet Parents are solely responsible for verifying this independently before engaging any such provider

14.  INSURANCE DISCLAIMER

Pettxo does not provide, arrange, or offer any form of insurance to any user. This includes, without limitation: pet insurance of any kind; service liability insurance covering Service Provider actions; property damage insurance; and personal injury or accident coverage.

Service Providers are solely responsible for obtaining any insurance coverage they consider appropriate. Pet Parents are solely responsible for obtaining pet insurance or any other coverage for their animals. Pettxo's liability cap under Section 17 is the only financial protection Pettxo extends and is strictly limited to the amounts stated therein.

15.  ASSUMPTION OF RISK

By using the Platform, you expressly acknowledge and voluntarily assume all risks associated with your use of the Platform and any services arranged through it, including but not limited to:

• The risk of physical injury, illness, death, or distress to your pet arising from any service

• The risk of property damage or personal injury arising from service delivery

• The risk of interacting with Service Providers who are independent individuals not employed, vetted, or supervised by Pettxo

• The risk of service failure, non-performance, or unsatisfactory outcomes

• The risk of booking a provider whose listing is in Unverified status, meaning the Pettxo team has not yet completed its identity review of that provider

• The risk that professional certificates and credentials displayed on any provider's profile have not been verified by Pettxo for authenticity, validity, or currency — and that Pet Parents must independently and physically verify any credentials before engaging a provider

• The risk that identity review by the Pettxo team is a manual document check only and does not constitute a background check, police verification, or certification of character

• The risk that a provider's listing may be removed after a booking is made, resulting in booking cancellation and full refund but potential disruption to planned services

• The risk that any Service Provider offering veterinary or professional services may not hold current, valid registration with the relevant professional council or regulatory body

You accept that pet care involves inherent risks that cannot be fully eliminated regardless of precautions taken.

16.  INTELLECTUAL PROPERTY

16.1  Pettxo's Intellectual Property

The Platform and all of its contents — including but not limited to the Pettxo name, logo, design system, software, code, features, and functionality — are the exclusive property of Pettxo Private Limited and are protected under applicable intellectual property laws of India and internationally.

16.2  Restrictions

You may not:

• Copy, reproduce, distribute, or create derivative works from any part of the Platform

• Use the Pettxo name, logo, or trademarks without prior written permission

• Reverse engineer or attempt to extract the Platform's source code

• Frame or mirror any portion of the Platform on any external website

16.3  Feedback

Any feedback, suggestions, or ideas you submit regarding the Platform may be used by Pettxo without restriction, compensation, or obligation of confidentiality to you.

17.  LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Pettxo, its directors, officers, employees, affiliates, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages

• Loss of profits, revenue, data, goodwill, or business opportunities

• Physical injury, death, or property damage arising from services performed by Service Providers

• Acts or omissions of any Service Provider or Pet Parent

• Technical failures, service interruptions, or data loss on the Platform

• Any Content posted by users on the Platform

• Any outcome resulting from a booking made with a provider whose listing was in Unverified status at the time of booking

• Any outcome resulting from a Pet Parent's reliance on provider credential displays or verification badges without independent physical verification

• Loss of bookings, earnings, or business opportunity suffered by a Service Provider whose listing is removed following rejection by the Pettxo team

• Any consequence arising from a Service Provider's failure to hold valid professional registration, licence, or accreditation

LIABILITY CAP In any event, Pettxo's total aggregate liability to any user for any claim arising under or in connection with these Terms shall not exceed the lesser of: (a) The total amount paid by you to Pettxo in the 12 months immediately preceding the claim, OR (b) ₹10,000 (Indian Rupees Ten Thousand Only) This cap applies regardless of the form of action, cause of action, or legal theory on which the claim is based.

18.  INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Pettxo Private Limited, its directors, officers, employees, affiliates, and agents from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your access to or use of the Platform

• Your listings, bookings, services, or transactions

• Your violation of these Terms or any applicable law

• Your Content posted on the Platform

• Injury, damage, or loss caused by your pet(s) or by your conduct as a Service Provider

• Your misrepresentation of qualifications, credentials, or identity

• Any claim by a Pet Parent arising from reliance on credentials or verification status displayed on your provider profile

• Any booking accepted by you while your listing was in Unverified status

19.  DISCLAIMERS

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PETTXO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement

• Any warranty that the Platform will be uninterrupted, error-free, or secure

• Any warranty regarding the accuracy or reliability of user-generated content or Service Provider credentials

• Any warranty that the identity review process meets any legal or regulatory standard of identity assurance

• Any warranty that listings displayed on the Platform are from providers who have been fully verified

• Any warranty that Service Providers hold valid professional registrations or accreditations

19.1 Automated Systems and Artificial Intelligence

Pettxo may use automated systems, including artificial intelligence ("AI"), machine learning technologies, or similar automated decision-support tools, to improve the functionality, safety, and efficiency of the Platform.

Such technologies may be used for purposes including, but not limited to:

• Search and recommendation improvements

• Service discovery and ranking

• Fraud detection and prevention

• Spam detection

• Content moderation

• Customer support assistance

• Analytics and operational improvements

• Platform security and abuse prevention

Any automated systems used by Pettxo are intended solely to assist Platform operations and do not replace human judgment where manual review is required by applicable law or where Pettxo determines that human intervention is appropriate.

The use of such technologies does not create any guarantee regarding the accuracy, completeness, or outcome of any automated recommendation, moderation decision, or system-generated result.

20.  SUSPENSION AND TERMINATION

Pettxo may suspend or permanently terminate any user account, listing, or access to the Platform:

• For violation of any provision of these Terms

• Where continued access poses a safety or fraud risk

• Where required by applicable law or court order

• At Pettxo's sole discretion for any lawful operational reason

• Where identity documents or bank details are found to be false, tampered, altered, or unverifiable

• Where the Pettxo team determines that a provider's submission is suspicious or that listing the provider poses a risk to users

Upon termination: all licences granted under these Terms cease immediately; you remain bound by all obligations that arose prior to termination, including outstanding payment obligations; Pettxo may retain Content and data as required by law or for legitimate business purposes.

21.  FORCE MAJEURE

Pettxo shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, acts of government or regulatory authority, war, civil unrest, telecommunications failures, cyberattacks, power outages, pandemics, or other events of force majeure.

22.  GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India, including the Indian Contract Act, 1872, the Information Technology Act, 2000, the Consumer Protection Act, 2019, and other applicable statutes, without regard to conflict of law principles.

Subject to the arbitration clause in Section 23, the courts of Pune, Maharashtra, India shall have exclusive jurisdiction over any disputes not resolved through arbitration.

23.  DISPUTE RESOLUTION

23.1  Informal Resolution

Before initiating formal dispute proceedings, both parties agree to attempt informal resolution by contacting Pettxo at hello@pettxo.com with a written description of the dispute. Pettxo will acknowledge the communication within 24 hours and attempt to resolve the dispute within 15 working days.

23.2  Binding Arbitration

If informal resolution fails, all disputes, claims, or controversies arising out of or relating to these Terms or the Platform shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India), as amended.

• Arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties, or failing agreement, appointed in accordance with the said Act

• Seat and venue of arbitration: Pune, Maharashtra, India

• Language of proceedings: English

• The arbitrator's award shall be final, binding, and enforceable as a decree of court

23.3  Consumer Forum Rights

Nothing in these Terms shall restrict or limit a consumer's right to file a complaint before the appropriate Consumer Disputes Redressal Forum or Commission under the Consumer Protection Act, 2019. The arbitration clause does not override statutory consumer rights under applicable Indian law.

CLASS AND REPRESENTATIVE ACTION WAIVER To the extent permitted by applicable law, you waive any right to participate in representative or class-wide proceedings against Pettxo. All claims must be brought in your individual capacity only.

24.  NO WAIVER

No failure or delay by Pettxo in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right shall preclude any other or further exercise of that or any other right. A waiver of any breach shall not be construed as a waiver of any subsequent breach of the same or any other provision.

25.  SEVERABILITY

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving the original intent of the parties.

26.  ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and the Cancellation & Refund Policy, constitute the entire agreement between you and Pettxo with respect to the Platform and supersede all prior agreements, representations, warranties, and understandings of any kind. No oral statements, representations, or prior conduct shall modify or supplement these Terms.

27.  CONTACT AND NOTICES

For questions, support, or legal notices relating to these Terms, contact:

Channel	Detail
Email	hello@pettxo.com
Platform	www.pettxo.com
Instagram	@pettxo_app
Registered Office	Smt Kiran Goutam, 16176, W.no. 11, Baihar, Balaghat- 481111, Madhya Pradesh
Legal Notices	hello@pettxo.com — Subject line: Legal Notice — Attn: Grievance Officer
CIN	U47912MP2026PTC082658
DIPP Recognition	DIPP254544

28.  GRIEVANCE OFFICER

MANDATORY UNDER INFORMATION TECHNOLOGY (INTERMEDIARY GUIDELINES AND DIGITAL MEDIA ETHICS CODE) RULES, 2021 In accordance with Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 read with the Information Technology Act, 2000, Pettxo has designated the following Grievance Officer: Name: Hrishi Gautam Designation: Founder & CEO, Pettxo Private Limited Email: hello@pettxo.com Address: Smt Kiran Goutam, 16176, W.no. 11, Baihar, Balaghat- 481111, Madhya Pradesh Grievances will be acknowledged within 24 hours of receipt and resolved within 15 working days of acknowledgement, in accordance with applicable law. Users may raise grievances related to content, privacy, identity misuse, fraudulent listings, or any other Platform-related concern by writing to the Grievance Officer at the email address above with the subject line: 'Grievance — [Brief Description]'.

The Grievance Officer shall handle the following categories of complaints, among others:

• Requests for takedown or removal of unlawful or harmful content

• Complaints of identity theft, impersonation, or misuse of personal data

• Complaints regarding fraudulent or misleading Service Provider listings

• Complaints regarding violation of privacy rights

• Complaints regarding violation of these Terms by any user

Pettxo shall not be required to act on a grievance that does not identify the complainant and the nature of the grievance with sufficient specificity to allow Pettxo to investigate.